Contact information

At Munvo, we are passionate about helping you organize your life. Whether you have questions about which storage bag size fits your duvet, need an update on your shipment to New Zealand, or simply want to say hello, we are here to help!

Get In Touch

We strive to respond to all inquiries within 24 hours. Important Note for our New Zealand customers: We are located in California, USA. Due to the significant time difference, email is often the most reliable way to reach us.

1. Email Us For product inquiries, shipping questions, or returns: 📧 support@munvo.shop

2. Call Us If you prefer to speak with a representative: 📞 +1 478-255-1290 (Please note: Standard international calling rates may apply depending on your provider.)

3. Mailing Address Returns should be sent to our California warehouse (please email us for approval first): 📍 11660 Church St Apt 741 Rancho Cucamonga, CA 91730 USA

Customer Service Hours

Our team operates on Pacific Standard Time (PST).

  • Business Hours: Mon - Fri, 9:00 AM - 5:00 PM (PST)
  • Time Zone Difference: We are approximately 21 hours behind New Zealand time.
    • Example: When it is 10:00 AM Tuesday in Auckland, it is 1:00 PM Monday in our office. We promise to get back to you as soon as we are online!

Frequently Asked Questions

Before you send a message, you might find your answer here:

  • Currency: All prices on our store are listed in USD (United States Dollar).
  • Shipping to New Zealand: Yes! We ship directly from our USA facility to New Zealand. Typical delivery takes 7-13 business days.
  • Sizing: Unsure if your comforters will fit? Please check the dimensions listed in the product description. If you are still unsure, email us the measurements of your items, and we can recommend the perfect bag!